To place your order, follow these steps
•Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. You can check out our size guide for reference.
•Once you’re done, click the ‘Add To Cart’ button.
•After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Proceed to Checkout’.
•From there, you can either log in to your existing F Icon account or simply continue as a ‘New User’ and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Complete Order’.
•Once you successfully place your order, you will receive a confirmation SMS and email with details of your order and your order ID.
•You’ll receive another SMS and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
•We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
•All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
•As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by bank account within 10 business days.
•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•To find out when your order is arriving, you need to first log in toyour account. Click on the icon to the right of the cart (located on the top right corner) and click on the sign-in button to enter your details.
•Click on Orders to see the status of your current order (as well as your order history).
•After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
•In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
•If there are any other issues/ delays that come up, or you need the order to be delivered urgently, Please reach ourhelp centerand provide the required details to raise a ticket then we’ll help sort things out.
•If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
•There are absolutely NO hidden charges for any of our products- what you see is what you pay.
•In case there is a failure in payment, please retry and keep the following things in mind:
•Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
•If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days.
•For any further clarification, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Orders in India, once shipped, are typically delivered in 2-3 business days in metros, and 3-5 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)
•F Icon provides FREE shipping for all the Prepaid orders. Nominal cash handling charge is payable only for COD orders.
••You’ll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link – Track Order
•If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.